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Priya Sharma
08 Mar 2019 11:14 AM study24x7 study24x7

Operational excellence refers to companies that

A

are expensive but is expected to pay off in long-term loyalty and enhanced customer lifetime value

B

 are willing to tailor their products to particular customer needs

C

are good at production, delivery, price, and convenience

D

pride themselves on quality and innovation

SSC Finance/CA
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