What is the BEST description of an operational level agreement (OLA) ?  - Study24x7
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aditi arora
01 Jan 1970 05:30 AM study24x7 study24x7

What is the BEST description of an operational level agreement (OLA) ? 

A

An agreement between the service provider and another part of the same organization

B

An agreement between the service provider and an external organization

C

A document that describes to a customer how services will be operated on a day-to-day basis

D

A document that describes business services to operational staff

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